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Crowonder Tourist Agency


You will receive a full refund of your deposits (advance payment plus any other deposits made) in case you cancel your booking up to 30 days before the start date of your holiday:

  • if the country from which you are coming has issued an official (ministerial) decision or regulation prohibiting all travel to Croatia, except as necessary,
  • due to the complete closure of borders or the complete cancellation of flights (if you are travelling by air and do not have the opportunity to reach the place by another transport).

If due to the aforementioned restrictions or travel bans, you need to cancel your arrival within less than 30 days (29 days or less) before the start date of your holiday, the Crowonder Travel Agency will issue you with a credit Voucher for the amount of your deposits. The voucher is valid for 18 months from the date of issue, during which you can use the document to rebook at the same property. If a new reservation of the same accommodation is not possible for some reason (e.g. your holiday term is not available) it is possible to choose another property from our offer. New accommodation must the same or higher (for an additional fee) price.

Almost all of our properties have a full refund in case of cancellation up to 30 days before arrival for the reasons listed in points 1 and 2. In individual objects, the owners did not accommodate such conditions. Crowonder undertakes to inform any customer who intends to book a stay at such a property.

If you cancel your reservation for any other reason than those mentioned above our standard General Terms and Conditions will be applied.