FAQ

CROWONDER is the name of a tourist agency registered in Croatia, which offers a verified accommodation base in this beautiful Adriatic country. Our offer includes apartments, villas with swimming pools, villas with jacuzzis, and houses on the first coastline in Croatia. We specialize in selling accommodation in the North Dalmatia region, the Zadar area, and the islands of the Zadar archipelago.

All properties on the website have been personally checked by us.

Before making a reservation, you will receive a complete set of necessary, reliable information in English, confirmed by current photos of the facility. 

Due to the fact that we have been living permanently in Croatia for nearly 15 years and know the Croatian language well, we are able to help at every stage related to spending a holiday on the Adriatic (also in random situations or unforeseen problems) as well as undertaking an investment - buying, building, adapting a house or apartment in Croatia.

Select the property you are interested in on our website.

You can use the search engine where you enter the date of stay and the number of people. Much more parameters can be added to the search by clicking on ADVANCED SEARCH. Select the items you are interested in and press APPLY FILTERS. Then click SEARCH.

You will receive a list of facilities that meet your requirements. Select SEE DETAILS to enter the subpage of a specific accommodation.

On the subpage of each property, under the description and photos, there is a price list.

Under the price list, information about the amount of the security deposit is marked. The deposit is paid on the spot, on the day of arrival, and is returned in full on the day of departure provided the accommodation is returned in the same condition as on the day of check-in (no destruction, damage, etc.).

On the right side is the Reservation Form.

On the Reservation Form, select arrival date and departure date. The stay period will be marked on the calendar, and a message will appear below with the number of nights booked and the amount to be paid for the entire stay.

If everything is correct, press the BOOK NOW button (for accommodations available for immediate booking) or SEND INQUIRY (when additional confirmation of free dates from our side is needed).

When we receive your message, we will send you an email with an OFFER. When you open the document, you will find all the most important data in it:

• name of the selected facility
• date of inquiry
• date and time until which the offer is valid (valid until)
• arrival and departure dates, number of nights
• number of guests
• total price (Total price)
• amount of advance payment (Advance payment) and by when it must be paid
• amount remaining to be paid (Balance payment), which must be paid one month before arrival

In the next part of the Offer, there is all the information necessary to pay the advance payment by credit card or bank transfer.

Finally, look at the top menu in the Offer. In the upper left corner, you will find the USER PORTAL banner. After clicking, you can go to your personal User Panel, where you will find detailed information about the rented property, reservation details, amounts due and exact payment dates, and contact details for our company representative who can provide you with information regarding your reservation.

Please remember that the only and final confirmation of the reservation is the payment of the advance within the time limit specified in your Offer. 

If you have any problems with payment or additional questions, please contact us before the deadline for the advance payment.

The reservation is automatically cancelled if the advance payment deadline passes.

When we receive information about the advance payment, we send you a Voucher, which is a document confirming the reservation. The Voucher also has a redirect to the User Panel, where you will find all necessary information regarding your reservation.

In the event of unforeseen situations affecting your planned vacation, you have the opportunity to contact us directly. We always try to approach the matter individually and find a solution that will be beneficial for all parties.

Cancellation of reservation

If you cancel your reservation up to 60 days before the start of your vacation, the Crowonder Tourist Agency will retain a payment in the amount of 30% of the reservation value (amount of advance payment). If, in addition to the advance payment, you have made further payments towards the reservation, they will be returned.

If you cancel your reservation 59 days or less before the start of your vacation, the Crowonder Tourist Agency will retain a payment in the amount of 100% of the reservation value.

Cancellation of reservation with a refund of money paid within a period of less than 59 days before the planned arrival date is not possible. In this period, only the possibility of changing the reservation is allowed, provided that the change of reservation will be accepted only and exclusively if it is possible to implement.

An exception to the rules given above is a situation where a new person is found who reserves the released date and pays for it in full. In this case, the Crowonder Tourist Agency returns to you all payments made towards the cancelled reservation. However, the refund amount will be reduced by administrative and handling costs (transfer cost, currency conversion, etc.).

If you do not appear at the facility on the start date of the vacation specified in the reservation, no refund of any payments is due.

Change of reservation

Change of reservation made up to 60 days before the planned arrival date to a reservation of the same or higher value – only the difference in price will be charged.

Change of reservation made up to 60 days before the planned arrival date to a reservation of lower value – the surplus will be refunded.

Change of reservation made from 59 to 7 days before the planned arrival date to a reservation of the same or higher value – only the difference in price will be charged.

Change of reservation made from 30 to 7 days before the planned arrival date to a reservation of lower value – there is no possibility of refunding the surplus.

In the period up to 6 days before the planned arrival date, it is not possible to make a change to the reservation.

Every change of reservation must be confirmed by our Agency in writing.

Each cancellation or change of reservation requires the Client to notify the Crowonder Tourist Agency in writing by post or to the email address info@crowonder.com or chorwacja@crowonder.com

Croatia has been a member of the European Union since 2013, and since January 1, 2023, also a country belonging to the Schengen area.

In connection with the above, border controls have been abolished:

* On January 1, 2023  border controls were abolished at land crossings with Slovenia and Hungary and at sea crossings with member states of the area

* On March 26, 2023 controls at border crossings in airports were abolished

Despite the lack of border controls, travelers and holidaymakers in Croatia must still carry an identity document - passport or ID card, valid for a minimum of 90 days from the date of crossing the Croatian border.  The obligation to have a document applies to both adults and children.

At the same time, we remind you that neighboring Bosnia and Herzegovina, Montenegro, and Serbia are not members of the Schengen area, and border traffic with these countries takes place on existing principles, with document control. This is particularly important for people who plan trips outside its borders during their vacation in Croatia (e.g., Mostar, Međugorje).

EU citizens can stay in Croatia without any additional permits (visas) as part of a so-called short-term (tourist) stay. A tourist stay means remaining in the country for a maximum of 90 days (from the moment of crossing the border) in any 180-day period. 

After exceeding 90 days, further legal stay is possible only after submitting an application for temporary residence (privremeni boravak) at the police unit (PU) appropriate for the place of residence.

If you are a foreign citizen, you can receive information and obtain necessary assistance in strictly defined emergency situations at your diplomatic missions.

For Polish citizens:

                        Consular Division of the Embassy of the Republic of Poland in Zagreb

                          Ul. Miramarska 23, 10000 Zagreb, 5th floor

                          Tel. 00385 14899414

                           E-mail: zagrzeb.konsulat.sek@msz.gov.pl

Opening hours: Monday – Friday, 8.30 am – 4.30 pm (the office is closed during Polish and Croatian public holidays).

Reception of visitors: Monday – Friday, 9.00 am – 1.00 pm.

In emergency situations requiring urgent consul intervention, contact is possible outside working hours at number 00385 13000945. Telephone active on working days 5.00 pm - 9.00 am and on non-working days 24 hours a day.

WHAT HELP CAN A CONSUL PROVIDE?

A consul can provide assistance to a citizen in the following cases: loss of travel document, loss of financial means, detention/arrest, disappearance, death.

Detailed information about procedures, how to provide assistance, and situations that do not fall within the scope of the consul's duties can be found on the website of your country's Ministry of Foreign Affairs.

From January 1, 2023, the Croatian currency is the euro (EUR).    

It is no longer possible to pay in kunas, although prices in shops are still given in two currencies. Kunas can be exchanged for Euros at any bank. Official conversion rate 1 EUR = 7.53 HRK.

When going on vacation to Croatia, you should take your EHIC (European Health Insurance Card) with you. It confirms the right to free treatment in any EU or EFTA country. The card is issued for each person separately. There is no single common card for the entire family.

Detailed information about the EHIC card, how to submit applications and rules for its issuance can be found on the website of your national health fund. 

The EHIC card entitles you to receive necessary and unplanned treatment abroad, on the same terms as citizens of the given country use it. Croatia has a two-tier insurance system, and completely free health care is available only to persons with additional insurance, so-called dopunsko osiguranje. This means that an EHIC holder will be obliged to pay part of the costs for a visit to a doctor, hospital stay, or purchase of prescribed medicines.

Examples of payable services in Croatia and their estimated costs:

• visit to a primary care physician – approx. 1.30 EUR,
• specialist and hospital treatment – the patient covers 20% of the costs, but cannot pay more than 60.13% of the budget base or approx. 266 EUR,
• visit to a dentist – approx. 1.30 EUR, provided that the service the patient obtained is a guaranteed service included on the HZZO list. For other services and above-standard materials, the patient must pay in full,
• medicines – the patient co-pays for guaranteed medicines included on the HZZO list; only some basic medicines prescribed by a doctor are free. The cost of non-refunded medicines must be covered by the patient in full.

EHIC covers the costs of treatment in case of coronavirus infection.

Transport of a sick person to their home country is always fully payable by the patient!

 Anyone who needs to use medical assistance, in addition to EHIC, must have a valid identity document and go to a facility that has signed a contract with the Croatian Health Insurance Fund (HZZO). Such a clinic or hospital has a sign with the HZZO logo. Attention! In the season, in many towns, so-called tourist clinics (Turistička ambulanta) operate - for help provided in these places we have to pay ourselves, the national health fund does not reimburse costs.

Remember to keep documents related to treatment, e.g., bills, prescriptions, proof of payment.

It is good to check the rules for providing medical services for EHIC holders in 👉 individual EU countries 👈 before departure.

Since the EHIC card does not cover some services (e.g. transport of the patient to the country), it is worth buying a private health insurance policy that will protect us comprehensively.

All necessary information related to travel can be found on the 👉 HAK website 👈. This is where you will find information about

- situation on motorways

- restrictions, renovations, accident warnings

- situations at border crossings

- situation in maritime transport - ferry crossings

- tolls on individual 👉 motorway sections 👈

The English version is available and easy to navigate.

Croatia has a very good network of motorways connecting all ends of the country. A ticket is collected at the automatic machine at the entrance gates and payments are made at the exit gates (CESTARINA). The amount can be settled in EUR cash and by payment card.

Gates marked ENC are intended only and exclusively for holders of a special subscription device with a reader for trips, and those marked with the inscription CARD only for those paying by card. In both of the above cases, it is not possible to pay in cash. Cash registers are marked with a graphic sign.

You should watch the collected ticket, because if it is lost, the employee at the checkout will charge a double fee for the longest possible route on a given motorway.

CROWONDER is headquartered in Zadar. The city of Zadar has two motorway exits: west Zadar 1 / Zadar zapad (center, Nin, Privlaka, Vir) and east Zadar 2 / Zadar istok (Bibinje, ferry port - islands).

Current prices for travel on motorway sections most often used by our guests.

A2 Motorway from the border with Slovenia in Macelj to Zagreb: 👉 Trakošćan - Zaprešić  👈

A4 Motorway from the border with Hungary in Goričan /Latenye to Zagreb: 👉  Goričan - Čakovec 👈

A1 Motorway from Zagreb through Zadar, Šibenik, Split to Dubrovnik: 👉 Zagreb - Split- Dubrovnik 👈

Plane

The airport (aerodrom) is located in the town of Zemunik Donji near Zadar, about 15 minutes by car from Zadar. The city can be reached by an airport bus, which departs from the arrivals hall itself and stops sequentially: at the Gaženica ferry port, at the bus station (platform no. 8) and under the walls of the old town (Poluotok- Liburnska obala). The ticket costs 25 HRK per person and includes luggage transport. There is also a car rental, exchange office, and ATMs at the airport.

All information about the airport, check-in, flight schedule, and airport bus schedule can be found on the 👉 Zadar Airport 👈 website.

Bus

The bus station (autobusni kolodvor) in Zadar is located at the intersection of Ante Starčevića and Kralja Tvrtka streets. International, intercity, and local connections take place here. The airport bus also has a stop here.

Regular bus connections to various countries are operated for example by Flixbus.

More information about the station and connections can be found on the 👉 Liburnija carrier 👈 website. 

Ferry

The ferry port (trajektna luka) Gaženica is located on the western outskirts of the city. It handles cruise ships, international connections to Italy, and local ones - to the islands of the Zadar archipelago. In the port there is a local bus stop, a gas station, a children's playground, and in the terminal building: ticket offices, a cafe, and a shop. Ferry tickets can be purchased in special booths directly from the car. It is also possible to purchase online.

You should be in the car at least 15 minutes before the scheduled time of departure of the ship, because that is when boarding usually begins. Boarding is directed by port employees, and by officers on the vessel. Each ferry has a sign hanging by the ramp with the name of the port it is heading to and the departure time. Tickets are checked by an officer at the entrance. They should be kept until the end of the cruise.

Detailed information about ferry and passenger connections, ticket prices, and online purchase can be found on the 👉Jadrolinija carrier👈 website.

Yes. To be able to fish recreationally in Croatian territorial waters, you must have a permit. This applies to both fishing from a boat and from the shore. Exceptionally, without a permit, people under 14 years of age can fish recreationally if they use only one rod.   

Types and prices of permits: 

• one-day  7.96 EUR
• three-day   19.91 EUR
• weekly  39.82 EUR
• 150 days  - for adults (18-65 years)                                  99.54 EUR,   

                         - for people under 18 years of age and retirees (65+)    13.27 EUR

A recreational fishing permit can be purchased online on the Croatian 👉  Ministry of Agriculture 👈 website.

One person with a permit can catch and/or collect up to 5kg of fish and other marine organisms per day, such as mussels, sea snails. Live mussels and snails can account for a maximum of 2kg of the daily catch, with the exception of the Mediterranean mussel (Mytilus galloprovincialis, HR dagnja), of which there can be up to 5kg.

Any fishing in the waters of protected areas such as national parks, reserves, and nature parks is prohibited or requires separate permits issued by the bodies managing these units.

In practice, fishing permit checks concern people fishing from a boat much more often than from the shore.