Legal Notice

About us in general

CROWONDER is holiday property’s and apartments rental agency owned by a company Wonder d.o.o.(Ltd.) dedicated to finding an ideal private property with swimming pool or apartments for guests to stay in. We are a professional team with years of experience in tourism industry in Croatia. Our collection of accommodation is handpicked according to our high quality standard. Each property is personally inspected with an accurate descriptions displayed on our website. All advertised properties are under a contract with CROWONDER and they all have licenses issued by the competent state authorities. CROWONDER goal is creating authentic travel experience to clients.

Crowonder is a trademark by Wonder d.o.o.

  • Agency ID: HR-AB-23-110048667
  • VAT ID: HR05305527416
  • MBS: 110048667
  • IBAN: SI56101000057455229
  • GSM: +385995495959
  • ​Email: [email protected]

Terms of use - rules and instructions

After choosing your accommodation select your dates and the duration of your stay on the booking calendar. You will be able to select only available periods. For accommodation and services which have the sign ˝Book now˝ the agency guarantees their availability. In this case you can proceed to the selection of the payment method. In other words you can confirm your reservation immediately, except in few cases when we need the owner’s confirmation. For accommodation without the sign ˝Book now˝ our customer service will send you an e-mail about the availability within 24 hours (48 hours on weekends and holidays). In case of availability we will inform you by e-mail how to proceed with the reservation process and continue with the selection of payment method.

The details of your booking - review your selection and click continues. Enter your personal contact information and the number of adults and children in your group. If you have infants in your group, baby cots and highchairs will be provided on demand. You may also add a message if you have any requests or further questions. You can also check the general rental terms and conditions by clicking on the appropriate link.

Payment Method

Review all the details of your booking and select your payment method. The payment by credit cards can be in your local currency or in Croatian Kuna. If you have a different currency on your credit card a conversion to Croatian Kuna’s can be made by your credit card company. The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General Business Terms and Conditions, which make a constituent part of the property rental contract is accepted. After the completion of the reservation process and payment CROWONDER shall send a written reservation confirmation by email and it represents a Rental contract concluded with the owner. The rental contract is considered concluded at the moment when CROWONDER receives the paid advance amount. The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, registration of stay and the value added tax are included in the accommodation rental price.

For the 30% deposit please select one of the following payment methods:

  • ​Master Card, Visa, Maestro, American Express, Diners and Discovery cards are accepted.
  • PayPal payments are accepted
  • ​Cash on arrival. (Due on arrival - may not be an option for some properties)
  • ​Direct SEPA money transfer to bank account

Please note that if you use your credit card or pay-pal for the deposit, your booking is instantly secured and you will receive a confirmation on the website and by email. If you have selected a bank transfer for the deposit you will receive an email with all the details of your booking and instructions on how to proceed. To finalize the reservation you are required to follow the instructions in the email and confirm your reservation. After that you will receive payment details. You are required to make the payment in the next few days so we receive it in 3 working days. After that period if we are missing the down payment you will be contacted and your reservation can be cancelled. Bank transfers may not be possible if your arrival date is in 30 days or less.

The payment by credit cards, pay pal and bank transfer has to be made no later than 30 days before the arrival to the property or apartment so that CROWONDER has enough time for forwarding the payment to the owner. In case of reservation cancelation, all the payments which are made to CROWONDER cannot be returned because CROWONDER forwards the payments to the owners according to an agreement with owners.

For the reservations which were made 30 days and less before the beginning of the rental period, the following conditions shall apply:

The total rental amount is due immediately for payment by credit cards, bank transfers and pay pal. It is not possible to select a bank transfer as a payment method if the arrival date is less than 15 days at the moment of making a reservation.

In case that the guest selects the payment of a part of the agreed accommodation price in cash (in property in which that possibility is permitted, which is marked on the web page CROWONDER) the advance payment in the amount of 30% from the total agreed accommodation price is due immediately for payment, and the rest of 70% is due for payment immediately after the guest’s arrival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the property.

The guest is obliged to make payments within the period and in a way described in this clause of the General Business Terms and Conditions. If the guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without the notice period, and CROWONDER is not obliged to inform the guest about it.

Please note that if you select to pay the remaining 70 % by cash on arrival the deposit is not refundable in case of cancelation.

We also charge fully refundable security damage deposit 100EUR/ apartment or 300EUR for house or property that can be paid by card or cash on arrival and it will be refunded on departure. Any damages will be deducted from the deposit amount.

All the rates include VAT and tourist tax for all the members of your group.

Payment on our website is secure

www.crowonder.com takes credit card data security very seriously. For that reason we use WSPay to securely handle credit card information.

Confirmation

Once the online payment is performed, you will receive a confirmation of the payment on your e-mail address. You can use this confirmation as a voucher.

Cancellation Policy

If you would like to cancel your payment, it is necessary to contact us in written on [email protected] and to explain reasons for the cancellation.