These General Terms and Conditions define the conditions with which the Agency enters into a contract actually conclude with the property, apartment or house owner as a lessor.
The rental contract, in other words the voucher, with which you enter into with CROWONDER (Wonder d.o.o, Prilaz Andrije Konca 6 HR-23000 Zadar, Agency ID: HR-AB-23-110048667) - (hereinafter: the Agency) as an agent between company and the travel contractor you as a lessee (hereinafter: the Traveller or Guest). CROWONDER acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected property in the demanded period you unconditionally accept these General Business Terms and Conditions. CROWONDER retains the right of change of these General conditions which shall be published on the web page of CROWONDER www.crowonder.com and which come into force on the day of publishing. All the annexes to the rental contract shall be valid only if made in a written form. After CROWONDER receives the payment of the reservation advance, it shall send a written accommodation reservation confirmation to the Guest. A written reservation confirmation with these General Business Terms and Conditions makes a Rental contract between the Guest as a lessee and owner as a lessor. It is important that you check confirmation you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
These General Terms and travel regulations are a component part of the Agreement, with the reservation holder, which differ in terms of legal liability. For reservations, where the Agency offers additional services, other than accommodation contractually performs as an organizer, while in all other cases the Agency acts as an intermediary (for accommodation sales). All the information and terms in the program and these General Terms are binding for both the Agency and the Traveller
The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations except in circumstances beyond our control such as illness or death of the service provider or his/her immediate family, outstanding circumstances which cannot be foreseen nor eliminated (natural disasters such as earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions and limitations issued by the government mobilization, country exit ban).
2. Reservations and Payment
Inquiries and accommodation reservations can be made via e-mail, by phone call or web page portal. By confirming a reservation, the Traveller confirms that he/she is aware of the General Terms and conditions of the travel services and fully comprehends and accepts these terms which are binding for both the Traveller and the Agency.
The Agency provides the Traveller with the appropriate materials in electronic form, presenting all relevant information regarding the trip, and provides or points out the general terms and conditions of the trip which are an integral part of this Agreement. To book accommodation Traveller is obligated to pay an advance - deposit of at least 30% of the total value of the price of accommodation for the selected period unless otherwise stated during the booking process and the remaining 70% of balance payment of the total value of the price for accommodation upon arrival directly to the service provider – host, unless otherwise stated during the booking process. For specially marked object or accommodation Traveller is obligated to pay 100% of the value of the price of accommodation for the selected period to realize booking. The mentioned models of payment apply to all accommodation unless otherwise specified and with which the Traveller was introduced while confirming the reservation. The Traveller is obligated to provide any information required for the reservation process.
Note for payments made from abroad - This method of payment refers exclusively to foreign clients. It is necessary to transfer the value of the reservation to the foreign account of the agency. The payers and recipients bank transfer fees are covered entirely by the client.
Note for credit card payment – All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.
The service provider reserves the right to withhold service to the Traveller if the Traveller brings a pet to the accommodation without previously notifying the Agency or the service provider. In this case, the Agency is not obligated to accept complaints made by the Traveller on the quality of the booked accommodation or services.
Promotions and discounts cannot be aggregated with each other or combined. Each reservation can contain only one discount.
3. Sojourn Tax
According to the Law on sojourn tax of the Republic of Croatia, the Traveller is obligated to pay the sojourn tax along with his/her accommodation payment. According to the Law on sojourn tax of the Republic of Croatia, the sojourn tax is from 2,00 to 7,00 Kuna per person per day for adults. Adolescents from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while children under the age of 12 are exempted from paying the sojourn tax. The total amount of the sojourn tax for a specific reservation is determined by the destination in the Republic of Croatia as well as the accommodation service dates.
The price of the service includes the basic service as described in the price list for the reserved accommodation unit. Special or extra services are those services which are not included in the base price of the accommodation (marked as different kind of possible services in the description of the accommodation unit or Price List/Rates or additional services that are available through prior notification and additional payment) and as such are to be paid by the Traveller along with the reservation amount or at the spot, as indicated in our offer. Special and extra services/requests must be requested or announced during the reservation process.
The average cost of electricity, water and gas is included in the price of the accommodation as are all the sheets and bedding items, final cleaning and other added services which are noted in the description of each accommodation unit. The Traveller is obligated to leave the premises clean and tidy before departure, regardless of the final cleaning charge set by the proprietor. Final cleaning includes washing and stacking of dishes, fridge, trash removal and sweeping all the rooms in the accommodation unit so that the accommodation unit is left neat and tidy. If the apartment or house is not clean, the Agency reserves the right to change from the deposit- 50,00€ per small apartment and 100,00€ per big apartment or house.
The service rates are stated in Euros. The Agency reserves the right to change the published rates. Travellers who have paid the deposit for a certain reservation are guaranteed by the Agency the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveller of these changes. All involved parties accept that the Agency reserves the right of changing the rates no later than 20 days prior to the beginning of the service if the following occurred after the reservation confirmation: changes in the foreign exchange rate, Should the price of the paid reservation amount increase for more than 10%, the Traveller has the right to cancel his/her reservation and is also entitled to a refund without any additional compensation.
The rates listed in our offers and programs are formed according to agreement made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveller resides. Possible differences in rates cannot be subject to complaint. Should the number of people arriving to the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold service to unannounced Travellers or accommodate all Travellers provided that additional payment for the unannounced Travellers is made on the spot. In this case, the agency does not acknowledge any complaints for quality or services provided at the booked accommodation.
5. Categorization and service description
The offered accommodation units are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination/country and are not subject to comparison. The information provided to the Traveller at the point of sale does not obligate the Agency any more than the information stated on the web pages of www.crowonder.com or in the catalogue or other printed materials of the Agency.
A parking place is secured only if the service provider has one available parking space for each accommodation unit on the premises or in its vicinity. A secured parking place does not necessarily mean that it is located in the yard of the premises, in a guarded, fenced or covered area.
- position of the accommodation unit is on ground floor (up to a maximum of 10 steps at the entrance to the accommodation unit
- size of the accommodation unit is suitable for movement of a person in a wheelchair (minimum door width is 75cm, spacious bathroom, which is not necessarily equipped with adequate handles and bars)
6. Obligations of the Agency
The Agency's obligation is to Travellers in accordance with the traditions of the tourism industry. The Agency will fulfil all provide services as well as selecting the service provider while taking into consideration the rights and interests of the above mentioned obligations as described, except in circumstances beyond its control (Article 2) in which the Agency will proceed as stated in Article 12.
7. Obligations of the Traveler
The Traveller is obligated to:
- have valid travel documentation
- respect and abide by all customs and foreign exchange regulations of the destination country
- respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia as well as other countries through which he/she passes through or resides in. Enquire whether or not he/she requires a visa for the destination country as well as neighboring countries. In the event the Traveler is unable to continue the trip as a result of being in direct violation of these regulations, the Traveler is responsible for all related expenses.
- abide by house rules of the accommodation unit as well as cooperate with the service provider in a well-intentioned manner
- present the service provider with the document proving paid service (voucher received via e-mail or fax
- pay the balance of the reservation as stated on the travel document (voucher) to the service provider on first the day of arrival in local currency (Croatian Kuna). The price in Euro will be converted into Croatian kuna in accordance to the exchange rate of the Croatian National Bank on the day of payment.
- announce the intention of bringing a pet into the accommodation unit, even if the accommodation unit is described as a pet friendly accommodation, as well as announce the type and size of the pet. Even though pets might be permitted, there are house rules which must be followed and respected. For majority of pet friendly accommodation units an extra fee is applicable which is paid on the day of arrival directly to the service provider. The Traveler will receive information from the agency in advance about the pet fee which is to be paid on the day of arrival.
- if the Traveler has an intention to arrive with more persons than listed as the maximum capacity of the accommodation unit he is obligated to inform the agency immediately upon sending an accommodation request, even if the persons are minor children. The possibility of staying with a larger number of people solely depends on the goodwill of the accommodation service provider and does not exclude additional payment. There are no rules under which minor children can stay free and without notice in the accommodation unit.
If the Traveler does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Traveler has agreed to compensate the service provider on the spot for any potential damages caused by his/her own negligence.
8. Prices and Payment
For the 30% deposit please select one of the following payment methods:
- Master Card, Visa, Maestro, American Express, Diners and Discovery cards are accepted.
- PayPal payments are accepted
- Cash on arrival. (Due on arrival - may not be an option for some properties)
- Direct SEPA money transfer to bank account
Please note that if you use your credit card or pay-pal for the deposit, your booking is instantly secured and you will receive a confirmation on the website and by email.
If you have selected a bank transfer for the deposit you will receive an email with all the details of your booking and instructions on how to proceed. To finalize the reservation you are required to follow the instructions in the email and confirm your reservation. After that you will receive payment details. You are required to make the payment in the next few days so we receive it in 3 working days. After that period if we are missing the down payment you will be contacted and your reservation can be cancelled. Bank transfers may not be possible if your arrival date is in 30 days or less.
The payment by credit cards, pay pal and bank transfer has to be made no later than 30 days before the arrival to the property or apartment so that CROWONDER has enough time for forwarding the payment to the owner. In case of reservation cancelation, all the payments which are made to CROWONDER cannot be returned because CROWONDER forwards the payments to the owners according to an agreement with owners.
For the reservations which were made 30 days and less before the beginning of the rental period, the following conditions shall apply:
The total rental amount is due immediately for payment by credit cards, bank transfers and pay pal. It is not possible to select a bank transfer as a payment method if the arrival date is less than 15 days at the moment of making a reservation.
In case that the Guest selects the payment of a part of the agreed accommodation price in cash (in property in which that possibility is permitted, which is marked on the web page CROWONDER) the advance payment in the amount of 30% from the total agreed accommodation price is due immediately for payment, and the rest of 70% is due for payment immediately after the Guest’s arrival, and the Guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the property.
The Guest is obliged to make payments within the period and in a way described in this clause of the General Business Terms and Conditions. If the Guest does not obey the payment due dates, such behaviour is considered a severe breach of contract obligations and the Rental Contract is considered terminated without the notice period, and CROWONDER is not obliged to inform the Guest about it.
Please note that if you select to pay the remaining 70% by cash on arrival the deposit is not refundable in case of cancelation. We also charge fully refundable security damage deposit 100EUR/ apartment or 300EUR for house or property that can be paid by card or cash on arrival and it will be refunded on departure.
Any damages will be deducted from the deposit amount.
All the rates include VAT and tourist tax for all the members of your group.
PAYMENT ON OUR WEBSITE IS SECURE: www.crowonder.com takes credit card data security very seriously. For that reason we use WSPay to securely handle credit card information.
9. The Travellers right to changes and cancellations
In the event the Traveller wishes to change or cancel a confirmed reservation he/she must do so in writing (via e-mail or fax). Changes or cancellations by telephone are not permitted and will not be accepted. The cancellation is effective only from the day when CROWONDER received such a cancellation notice and only under the conditions from this Clause. In case of cancellation of the Rental contract all the received payments until the cancellation date shall be retained and the Guest is not entitled to their return.
In case that the Guest can find another Guest as his substitute in the same period, for the same price and under the same conditions, CROWONDER shall transfer immediately after a written receipt of all necessary data about the new Guest the Rental contract to a new Guest, and it shall send him/her a written confirmation about it. The already received accommodation price sums shall be retained by CROWONDER after the transferred contract, and the new Guest is obliged to pay the rest up to the total accommodation price depending on the previously selected payment method which makes an integral part of the contract. If you are prevented from travelling, you have a right to transfer your property to another person and/or another date. However, you must inform us about it more than 42 days before arrival. If you wish to make other changes to your booking after it has been confirmed you must inform us as soon as possible.
In the event that the Traveller should request to make a change or cancel a confirmed reservation, the date on which the written cancellation is received, during regular Agency's working hours, will represent the basis for the cost calculation. If the written cancellation is received outside regular Agency working hours, the cancellation date which will represent the ground for calculating cancellation costs will be the following working day of the agency. In the event that the Traveller cancels a confirmed reservation of a private accommodation up to 72 hours after making the payment, provided that there is at least 40 days left between the date of the cancellation and the beginning service date of the reservation in question, the Agency shall issue a refund of the paid amount to the Traveller within 7 working days. This is only valid for first cancelled reservation.
In the event that the Traveller should request to change the number of persons, the arrival or the end date of a confirmed reservation, provided that the change is possible, the following conditions will apply:
- more than 30 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference
- more than 30 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will charge a 25,00 EUR change fee. Eventual price difference will be refunded to the Traveller.
- from 29 to 7 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference.
- from 29 to 7 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will make a change according to the Travellers request, but the amount of the reservation will not be reduced
- reservation changes from 6 to 1 days before arrival are not possible.
In the event that the Traveller requests to change the confirmed accommodation unit to an accommodation unit within the same building of the same service provider, provided that the change is possible, the Agency will charge a 15,00EUR change fee and any price difference.
In the event that the Traveller requests to change a confirmed accommodation unit to an accommodation unit of a different service provider, the change will be treated as a cancellation and the Cancellation terms stated below will apply.
If a reservation change is not possible and the Traveller cancels the confirmed reservation, the Cancellation terms stated below will apply.
If the client requests change of the reservation transfer up to 48 hours before arrival, and change is possible, the agency will charge an administrative fee of 15 EUR, and a possible difference in price. Changes less than 48 hours before transfer are not possible.
For cancellation of accommodation the cancellation charges are as follows:
- for a reservation cancelled up to 30 days prior to the beginning date of the service at least 20% and the most 40% of the total amount of the reservation. The amount of cancellation is equal to the amount paid for the booking confirmation.
- for a reservation cancelled from 29 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged
- if the Traveler does not arrive to the destination or cancels the service of the accommodation after it began, 100% of the total amount of the reservation will be charged
Villas, country and holiday homes
- for a reservation cancelled up to 40 days prior to the beginning date of the service 40% of the total amount of the reservation
- for a reservation cancelled up to 39 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged
- The guest is obligated to pay the full amount or the balance payment of the total reservation no later than 40 days prior to the beginning date of the service.
- Note: All of the above conditions apply to all types of facilities unless otherwise stated during the booking process
You can cancel free of charge up 6 months before the date of arrival.
In this case, only the cancellation insurance fee has to be paid, if the insurance has been taken out beforehand.
10. Arrival and Departure
The confirmation contains information about the time of arrival and departure, which is unchangeable and the Guest has to obey it. In case of an earlier arrival the Guest shall not be able to take over the property before the time of arrival mentioned in the confirmation. The check-out from the property must always be no later than 10.00 a.m. on the departure day, and the Guest is obliged to return the keys to the owner. In case of a later departure than the agreed one, the Guest is obliged to pay to the owner all additional costs and the owner charges them directly on the spot to the Guest.
11. House Order
Guests are obliged to obey the house order rules. Each property has its house order which is put on a visible place and available to the Guest. If the Guests do not obey the house order rules, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or CROWONDER are entitled to terminate the rental contract, which comes into force immediately, without the notice period, and the Guest is obliged to leave the property permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner or CROWONDER.
The number of persons accommodated in the property and its belonging premises cannot be higher than the one mentioned in the confirmation. This number of persons includes also children regardless of their age. The children up to one year of age are excluded if their arrival is announced. After the lease beginning the Guest is obliged to announce previously all visitors that come to visit him/her. If more persons than the maximum permitted number stays in the property or on the possession around the property without the permission of the owner, the owner and/or CROWONDER retain the right to terminate the lease agreement which comes into force immediately, without the notice period, and the Guest is obliged to leave the property permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner or CROWONDER.
13. Youth Groups
In case that the Guests are younger than 25 years, they are obliged to inform CROWONDER immediately at the reservation about the exact number of Guests and their age. CROWONDER and the owner retain the right to reject the groups of Guests younger than 25 years in case that CROWONDER has not been informed about their arrival, and in that case the Guests are not entitled to a return of the paid accommodation price.
14. Noise and Parties
Guests are not allowed to make party in the house and/or around the property. In case that the Guests disturb public order by noise and banter and do not calm down after the warning, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or CROWONDER are authorised to terminate the rental contract which comes into force immediately, without the notice period, and the Guest is obliged to leave the property permanently together with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price form the owner or CROWONDER.
The permission to keep pets shall be marked on the web page of CROWONDER near each property which allows pets under the conditions foreseen for each property separately, which shall be mentioned on the web page. Each additional cost for the cleaning regarding the pets shall be clearly mentioned on the web page near the property. In case that the Guest wishes to bring more than 2 (two) pets, he/she must additionally contact CROWONDER, and without a written permission it shall not be permitted to keep more than 2 (two) pets in a property. The pet owners are responsible for cleaning of pet waste after their pet, and the pets are not allowed to sit on the furniture at any moment. Any evidence on the stay of a pet on the furniture may cause additional cleaning costs. All pets must be timely vaccinated against rabidity and all other illnesses in accordance with the valid regulations. The Guests are recommended an appropriate prevention for the protection of pets against common illnesses. Keeping of pets in a property is an exclusive responsibility of the Guest, and owners and CROWONDER do not take over any responsibility for a possible illness or injury that the pets might suffer during the stay. The approach to the swimming pools is strictly forbidden to the pets. In some property’s keeping of pets is not permitted. However, neither the owner nor CROWONDER can guarantee that there were no pets in the house previously, or that the owner has no pets. CROWONDER does not take over a responsibility for the allergic reactions of Guests that might occur in any of the houses. If the Guest brings a pet which was not announced, the owner and/or CROWONDER retain the right to terminate the rental contract which comes into force immediately, without the notice period, and the Guest is obliged to leave the property permanently within 2 (two) hours with all the persons who stay there, and he is not entitled to demand from the owner or CROWONDER the return of the paid accommodation price.
Guests should be aware that some of our properties are in rural or isolated location; therefore you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs etc. as well as other environmental activities e.g. farming, drains etc. CROWONDER cannot be held responsible for any building or road workings occurring near the property. CROWONDER will endeavour to advise you of any work occurring, but work can occur at any time without our prior knowledge. The Guest is obliged to obey the instructions of any kind which refer to the usage of swimming pools and which are given by the owner or CROWONDER due to his/her own safety. The Guest is responsible for using a swimming pool in any sense. The children must not be present at the swimming pool area without the supervision of adults. The Guest uses the swimming pool at his/ her own responsibility. If the accommodation is reserved out of the summer season it might happen that the swimming pool is out of use. You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it at your own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the Guest’s arrival. It is forbidden to stand on the whirlpool lids. The lids are not designed and adjusted to bear weight of a person and can be easily broken. In case that the lid is broken, the Guest is obliged to compensate damage directly to the owner.
17. Technical Equipment
Properties contain all necessary devices, technical equipment and other conveniences that secure a pleasant stay to the Guest. The owner is obliged to secure the proper function of all devices in the property. In case of a nonfiction or failure of any of the devices the Guest shall inform the owner and/or CROWONDER about the occurred situation so that CROWONDER could demand from the owner to organise the repair and remove the failure as soon as possible. The owner is obliged to remove the reported failure within a reasonable period. The owner is liable directly to the tenant for the failures, and CROWONDER shall undertake everything possible to repair or remove the failures or other irregularities in the shortest possible period.
18. Security Deposit
The Guest is obliged to leave a deposit in cash on the arrival to the property for the insurance of the possible caused damages. The deposit sum that the Guest is obliged to give to the owner at the arrival shall be stated in a written reservation confirmation. The deposit serves as a security to the owner for caused damages in the property, and the owner is entitled to cover the damage from the deposit. In case that the caused damage is higher than the deposited sum, the Guest is obliged to pay the total damage amount to the owner. If no damage is caused to the property, the owner is obliged to return the deposited sum to the Guest at the takeover of keys at the Guest’s departure.
The Guest is obliged to behave responsibly towards the rented property with an appropriate observance. The Guest is obliged to return the property in the condition in which he/she received it. For any caused damage the Guest is liable directly to the owner and the owner is entitled to use a deposit to cover the sum of the actual damage in accordance with the Clause 12 of these Conditions. If the deposit sum does not cover the damage the Guest is obliged to pay the difference up to the total damage amount directly to the owner. An intentional property damage or disturbance of public order is considered a severe breach of provisions of the Rental contract, in which case the owner and/or CROWONDER are authorized to terminate the Rental contract which comes into force immediately, without the notice period, and the Guest is obliged to permanently leave the property within 2(two) hours together with all the persons who stay there, and he/she is not entitled to demand a return of the paid accommodation price from the owner or CROWONDER. The Guest is obliged to report to the owner immediately the occurrence of any kind of damage on the property or property around the property during the rental period. At the Guest's departure and before the return of keys, the Guest is obliged to examine the property and the property around the property with the owner. In case no damage is caused, the owner is obliged to return the deposit from the Clause 12 of these Conditions to the Guest. It can be considered that the damage is also a need for an additional cleaning due to the especially bad condition in which the Guest returned the property to the owner, and the owner is entitled to use a deposit to cover that damage. CROWONDER has no liability for the possibly caused damages to the owner or to the Guest if he/she does not want to return the deposit. All possible disputes the owner and the Guest shall settle between himself/herself without CROWONDER.
If Guest has a problem whilst at your booked property such as insufficient cleaning, damage or other irregularities, they should bring it to the attention of property owner so that there is an opportunity to put it right at the time. If the complaint is not settled in a satisfactory way for the Guest, the Guest shall contact directly CROWONDER by phone or email in order to settle the complaint in a satisfactory way. Written complaints are delivered to the email address: [email protected]
21. Lowest Price Guarantee
CROWONDER guarantees to its Guests that on the official pages of the agency www.crowonder.com the accommodation prices for individual offered properties are the lowest, i.e. that the same property cannot be found in advertisements at the lower prices than ours. In case that the Guest gets on some other web pages, offers, agency catalogues etc. a more favourable offer for the same property in the same period, under the same conditions and in the same currency before the reservation than the price which offers CROWONDER and delivers an evidence about it to the address of CROWONDER, the agency guarantees a rental contract conclusion for the same property in the same period and under the same conditions. The lowest price guarantee is not valid if the price difference is a consequence of the tax or stamp duty increase or significant changes in the exchange rate. It is also not applicable if the lower prices on other web pages are not up-to-date, and it is not possible to make a reservation at such prices, and in case of special last-minute offers. The lowest-price guarantee is applicable only at the moment of reservation and it cannot be applied later or after the already carried out and paid reservation.
22. Special Requests
If the Guest has special requests that are not included in the accommodation price (such as cooks, waiters, special food etc.), they shall be fulfilled, if there is a possibility, by the owner or a third party. Additional services must be announced in advance by email in order to be fulfilled, if there is a possibility, in the top quality. CROWONDER neither provides additional services nor charges them, but only gives a support in their arrangement, and CROWONDER cannot be considered liable for the quality of services provided by third parties.
23. Act of God
In case that the concluded Rental contract cannot be fulfilled or its fulfilment becomes significantly difficult due to an act of God (e.g. war, natural disaster, environmental disaster, epidemics, closing of borders, strike and similar act of God) which could not be foreseen at the time of the rental contract conclusion, CROWONDER and the owner may terminate the Rental Contract as neither CROWONDER, nor the owner can be deemed liable in the above mentioned cases.
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25. Use of the Website
26. Resolving Disputes
Resolving disputes:Internet dispute resolution platform Website