Terms and Conditions

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Crowonder Tourist Agency

Terms and Conditions

APARTMENTS, VILLAS AND HOLIDAY HOUSES


Corona Full Refund extraordinary cancellation policy!

You will receive a full refund if:

  • You decide to cancel up to 30 days in advance of your holiday start date where the official decision of your country of residence (ministry) forbids "all but essential travel” to Croatia.
  • You decide to cancel up to 30 days in advance of your holiday start date in the event of border closures or flights being suspended.

If due to the above-mentioned restrictions or travel bans, you have to cancel your arrival less than 30 days (29 days or less) before the start date of your holiday, the Crowonder travel agency will keep all payments you made towards the reservation and issue you with a credit coupon (Voucher). The voucher is valid for 18 months from the date of issue, during which you can use the document to make a reservation again at the same property. New accommodation must be in the same or higher (at an additional charge) price level.

If a guest gets sick with Covid during a time that prevents him or her from recovering by the day of arrival marked as the beginning of the reservation, Crowonder will keep all payments made by the guest towards the reservation. A credit coupon (Voucher) will be issued to the customer. It is valid for 18 months from the date of issue and during this time can be used to make a re-booking at the same property. New accommodation must be in the same or higher (at an additional charge) price level.

Almost all of our properties have a full refund in case of cancellation up to 30 days before arrival for the reasons listed in points 1 and 2. In individual objects, the owners did not agree to such conditions. Crowonder will inform about this fact the customer who intends to book a stay at such property.


If you cancel your booking for any reason other than those listed above, our standard General Terms and Conditions will apply.


1. GENERAL TERMS

These General Terms and travel regulations are a component part of the Agreement, in other words, the voucher, between company Wonder d.o.o., Prilaz Andrije Konca 6, 23 000 Zadar, ID code: HR-AB-23-110048667 (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveler). These General Terms and Conditions define the conditions with which the Agency enters into a contract with the reservation holder, which differ in terms of legal liability. For reservations, where the Agency offers additional services, other than accommodation contractually performs as an organizer, while in all other cases the Agency acts as an intermediary (for accommodation sales). All the information and terms in the program and these General Terms are binding for both the Agency and the Traveler.
CROWONDER is an internet tourist agency registered in Zadar, owned by a company WONDER d.o.o.

CROWONDER acts as an agent for the property owner of accommodation featured on our website and is liable only as an agent. The rental agreement is actually between you as a lessee (guest) and the villa owner as a lessor (Owner).

By making a reservation for a particular period for a specific villa, you as a guest unconditionally accept these general conditions, that came into force on the day they were published on web page www. crowonder.com

All the annexes to the rental contract shall be valid only if made in a written form.

2. MAKING A BOOKING AND PAYMENT

The customer is responsible for making all payments due to us. Once an invoice has been sent out from CROWONDER a minimum non-refundable deposit of 30% of the rental cost must be sent, after which the reservation is confirmed, the contract with the owner is concluded and General conditions, which make a constituent part of the property rental contract are accepted. If the payment has not been made within 48 hours from the time of issuing, CROWONDER is allowed to conclude a new rental agreement with another guest. A higher deposit may be required where additional terms have been imposed on us by the property owner.

For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:

  • advance payment of 30 % (unless otherwise specified) of the total agreed accommodation price is due for payment immediately if the payment method over a credit card is selected. If the payment over bank transfers is selected, the paid advance payment has to be received by Wonder d.o.o. within 3 (three) working days;
  • the rest of 70 % (unless otherwise specified) of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period if the payment is made by credit cards, bank transfer. If the payment in cash is selected (in the holiday units in which that possibility is permitted which is mentioned on the web page of Wonder d.o.o.) the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the holiday object.

For the reservations which were made 30 days and less before the beginning of the rental period, the following conditions shall apply:

  • The total rental amount is due immediately for payment by credit cards or bank transfers. No cash payments are accepted.


A contract between you and the property owner will come into existence when you have paid us a deposit of 30% of the amount of reservation including all costs (or full payment if booking within 30 days from check-in) and we accept your booking by issuing a written confirmation. Croatian Law governs your contract and all matters arising out of it. Any disputes, claim or other matter, which arises out of or in connection with this contract, will be dealt with by the courts of Croatia only.

It is important that you check the accommodation confirmation you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 14 days of our sending it out. The permitted payment methods for the advance payment are credit cards (MasterCard, Visa, Maestro, America) and bank transfers. The amount that will be charged on your foreign credit card is in Croatian currency (Kn). The amount your credit card account will be charged for is obtained through the conversion of the price in foreign currencies into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated in our proposals or website. If the payment by bank transfer is selected, the charge is made in EUR and there is no possibility of exchange rate differences. Guests are responsible for all bank fees to transfer and wire the money to us. CROWONDER needs to receive the full amount for your package of service.

The guest is obliged to make payments within the period and in a way described in this clause of the General Business Terms and Conditions. If the guest does not obey the payment due dates, such behavior is considered a severe breach of contract obligations, and the Rental Contract is considered terminated without the notice period, and CROWONDER is not obliged to inform the guest about it. Note for payments made from abroad - This method of payment refers exclusively to foreign clients. It is necessary to transfer the value of the reservation to the foreign account of the agency. The payer's and recipient's bank transfer fees are covered entirely by the client.

The service provider reserves the right to withhold service to the Traveler if the Traveler brings a pet to the accommodation without previously notifying the Agency or the service provider. In this case, the Agency is not obligated to accept complaints made by the Traveler on the quality of the booked accommodation or services.

Promotions and discounts cannot be aggregated with each other or combined. Each reservation can contain only one discount.

3. SOJOURN TAX

According to the Law on sojourn tax of the Republic of Croatia, the Traveler is obligated to pay the sojourn tax along with his/her accommodation payment. According to the Law on sojourn tax of the Republic of Croatia, the sojourn tax is from 2,00 to 7,00 Kuna per person per day for adults. Adolescents from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while children under the age of 12 are exempted from paying the sojourn tax. The total amount of the sojourn tax for a specific reservation is determined by the destination in the Republic of Croatia as well as the accommodation service dates. On the booking process, it is clearly marked if sojourn tax is included in the price of the accommodation.

4. PRICES

The prices of the properties are visible on our website and are stated for a day and a week period. Properties are let fully furnished and equipped. The price for all properties includes linen, electricity, hot and cold water, air conditioning/heating. Where there is a private pool, pool heating might incur an additional expense. Satellite/Cable television where available may not include access to all channels. If internet access is available it is generally assumed that the customer will bring their own laptop.

5. STAYING IN THE PROPERTY

5.1. ARRIVAL AND DEPARTURE

Guests are expected to arrive between 3.00 pm and 8.00 pm Croatian time and to depart by 10.00 am. There may be slight variations to these times +/- one hour – you will be advised of the correct Arrival/Departure times for your property on your travel documentation. The time of arrival and departure which is mentioned in confirmation is unchangeable, and the guest has to obey it. In the case of late check-out than agreed one, the guest is charged on the spot, and is obliged to pay to the owner any additional costs, incurred.

5.2. HANDOVER OF THE KEYS

In booking confirmation, you will receive the exact address of the property and contact details of the person that will be at check-in. In communication with the property owner, you will organize the handover of the keys. Common practice is that you are met at the property. Hand over of the keys can be refused if the full amount of property rental is not paid.

5.3. IDENTIFICATION

At the time of check-in, guests will be asked to show to the owner/property representative official identification documents that contain personal details. Those details are necessary for registration in the national tourist board (HTZ). Information will not be used for any other purposes. It is a legal obligation to register every guest, therefore, a guest that does not want to provide any form of personal identification may be denied access to the property. The party leader is responsible for the parties taking with them correct travel documentation (passports and visas, driving licenses, vehicle registration, green card, motor insurance, etc).

5.4. NUMBER OF PEOPLE USING THE PROPERTY

The maximum number of people, including children, allowed at the property may not be exceeded. The children up to one year are excluded if announced. Guest is allowed to increase the number of people, up to maximum capacity, no later than seven days before check-in. This request should be sent in writing. If the guest expects visitors during the lease period owner must be informed. The total number of guests and visitors at the property cannot exceed the maximum number of guests that the owner allowed. The owner has the right to terminate the rental without prior notice and without refund if the numbers of guests or visitors are exceeded, and the guest, together with all person which stayed in property are obliged to leave within two hours and are not entitled to demand the return of paid sum.

5.5. YOUTH

In case the guests are younger than 25 years, they are obliged to inform Wonder d.o.o. immediately at the reservation about the exact number of guests and their age. In this case, a payment of an additional deposit might be necessary for property damage. Wonder d.o.o. and the owner retains the right to reject the groups of guests younger than 25 years in a case that Wonder d.o.o. has not been informed about their arrival, and in that case, the guests are not entitled to a return of the paid accommodation price.

5.6. BEHAVIOUR

The person signing the contract is responsible for the correct and decent behavior of the guests. In case a guest disturbs public order by noise or any other way, and do not calm down after a warning. Wonder d.o.o. or the property owner may use their absolute discretion and ask guests to permanently leave the property within two hours without refund. Guests must keep the property and all furniture, fittings, effects, facilities, equipment, and grounds in the same state of repair and condition as at the commencement of the holiday, and in the same state of cleanliness and general order in which it was found. Guests will be responsible for any breakages, loss, or damage to the property. Once again, we strongly recommend adequate insurance cover to be made by yourselves and all party members. The property owner reserves the right to make deductions from the security deposit for any extra cleaning over the number of hours committed to Till cleaning and to claim compensation for costs over and above the sum of the security deposit.

5.7. LINEN

Linen and linen change are included in all properties. It is advisable to take a beach towel and to check that cot linen is provided.

5.8. SWIMMING POOLS

Swimming pools are not open all year. Please check with us as to whether the pool is open or not. If pool heating is offered then an extra charge may be required. The guest is responsible for using a swimming pool in any sense at his/her own responsibility. The children must not be left in the pool area without adult supervision. Usage of whirlpools is at your own risk and responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest`s arrival. It is forbidden to stay on the whirlpool lids. The lids are used for isolation, they are not designed and adjusted to bear the weight of a person and can be easily broken. In case the lid is broken, the guest is obliged to compensate for damage directly to the owner.

5.9. SOCIAL EVENTS

Wonder d.o.o. acts as an agent for property owners for the private rental of a property. If you are intending to organize a private function (e.g. party, wedding, cocktail party) at the property, you must seek prior permission from Wonder d.o.o. Additional charges and/or increased security deposit may be sought at the owner’s discretion.

5.10. SECURITY AND VALUABLES

Any valuables left at the property are left at your own risk. Neither Wonder d.o.o. nor the property owner is responsible for their loss. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security-related incident howsoever caused. No refund can be given should you decide to vacate the property as a consequence of a burglary.

5.11. PETS

Pets are not allowed unless with the explicit permission of the owner. The owner reserves the right to add a surcharge and/or increase the security deposit. A number of pets must be agreed upon prior to acceptance of the booking. Pet owner is responsible for cleaning pet waste after their pet. Pets are not allowed to sit on the furniture and to go into the swimming pool at any time. Pets must be vaccinated according to law. Wonder d.o.o. and the owner are not responsible for a possible injury or illness the pet might suffer during the stay.

5.12. ENVIRONMENT

In case you booked a newly built property be aware that maybe there was not enough time for grass, plants to grow and that horticulture may not be on the top level. Please be aware that many of our properties are in rural or isolated locations and as such you may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs, etc. as well as other environmental activities e.g. farming, drains, etc. Some properties are located on non-surfaced roads. Please note we cannot be held responsible for any building or road workings occurring near the property. We will endeavor to advise you of any work occurring should we be aware of it, but work can occur at any time without our prior knowledge. Neither the Wonder d.o.o. nor the property owner can be held responsible for noise that may arise from the above mentioned.

5.13. LOW SLUNG CARS

Guests taking low/sports cars are advised to check that the access to the property is suitable.

5.14. TENTS AND CAMP TRAILERS

It is forbidden to build tents or bring camp trailers or similar. The owner or Wonder d.o.o. are authorized to demand that the above-mentioned be removed without delay. If the guest does not fulfill the mentioned requests without delay, the owner and/or Wonder d.o.o. are authorized to terminate the lease agreement which comes into force immediately, without a notice period, and the guest is obliged to leave the property permanently together with all the persons which stay there within 2 (two) hours, and he has not entitled to demand a return of the paid accommodation price from the owner or Wonder d.o.o..5.15. ACCESS

The property owner or their representative shall be allowed reasonable access to the property to carry out urgent maintenance and/or inspection.

5.15. TECHNICAL EQUIPMENT

The property contains all necessary devices, technical equipment, and other conveniences which secure a pleasant stay for the guest. The owner is obliged to secure the proper function of all devices on the property. In case of a non-function or failure of any of the devices the guest shall inform the owner and/or Wonder d.o.o. about the occurred situation so that Wonder d.o.o. could demand from the owner to organize the repair and remove the failure as soon as possible. The owner is obliged to remove the reported failure within a reasonable period. The owner is liable directly to the owner for the failures, and Wonder d.o.o. shall undertake everything possible to repair or remove the failures or other irregularities in the shortest possible period.

5.16. DESCRIPTION

While we make every effort to ensure that the descriptions supplied are accurate, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and actual property may arise. Property owners reserve the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities, or any part of any activities, either advertised or previously available without prior notice. The owner is exclusively liable for giving accurate and complete information about the property, Wonder d.o.o. cannot be considered liable in case of inaccurate incomplete or false information.

6. OBLIGATIONS OF THE AGENCY

The Agency's obligation is to provide services as well as select the service provider while taking into consideration the rights and interests of Travelers in accordance with the traditions of the tourism industry. The Agency will fulfill all the above-mentioned obligations as described, except in circumstances beyond its control (Article 2) in which the Agency will proceed as stated in Article 12.

7. OBLIGATIONS OF THE TRAVELER

The Traveler is obligated to:

  • have valid travel documentation
  • respect and abide by all customs and foreign exchange regulations of the destination country
  • respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia as well as other countries through which he/she passes through or resides in. Enquire whether or not he/she requires a visa for the destination country as well as neighboring countries. In the event the Traveler is unable to continue the trip as a result of being in direct violation of these regulations, the Traveler is responsible for all related expenses.
  • abide by house rules of the accommodation unit as well as cooperate with the service provider in a well-intentioned manner
  • present the service provider with the document proving paid service (voucher received via e-mail or fax
  • pay the balance of the reservation as stated on the travel document (voucher) to the service provider on first the day of arrival in local currency (Croatian Kuna). The price in Euro will be converted into Croatian kuna in accordance with the exchange rate of the Croatian National Bank on the day of payment.
  • announce the intention of bringing a pet into the accommodation unit, even if the accommodation unit is described as a pet-friendly accommodation, as well as announce the type and size of the pet. Even though pets might be permitted, there are house rules which must be followed and respected. For the majority of pet-friendly accommodation units, an extra fee is applicable which is paid on the day of arrival directly to the service provider. The Traveler will receive information from the agency in advance about the pet fee which is to be paid on the day of arrival.
  • if the Traveler has an intention to arrive with more persons than listed as the maximum capacity of the accommodation unit he is obligated to inform the agency immediately upon sending an accommodation request, even if the persons are minor children. The possibility of staying with a larger number of people solely depends on the goodwill of the accommodation service provider and does not exclude additional payment. There are no rules under which minor children can stay free and without notice in the accommodation unit.

If the Traveler does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Traveler has agreed to compensate the service provider on the spot for any potential damages caused by his/her own negligence.

8. THE TRAVELER'S RIGHT TO CHANGES AND CANCELLATIONS

In the event, the Traveler wishes to change or cancel a confirmed reservation he/she must do so in writing (via e-mail or fax). Changes or cancellations by telephone are not permitted and will not be accepted. In the event that the Traveler should request to make a change or cancel a confirmed reservation, the date on which the written cancellation is received, during regular Agency's working hours, will represent the basis for the cost calculation. If the written cancellation is received outside regular Agency working hours, the cancellation date which will represent the ground for calculating cancellation costs will be the following working day of the agency. In the event that the Traveler cancels a confirmed reservation of a private accommodation up to 72 hours after making the payment, provided that there are at least 40 days left between the date of the cancellation and the beginning service date of the reservation in question, the Agency shall issue a refund of the paid amount to the Traveler within 7 working days. This is only valid for the first canceled reservation. For refund, the Agency will charge a 2% credit card fee and a 15,00 EUR administrative change fee. In the case of bank payment, only an administrative fee will be charged.

In the event that the Traveler should request to change the number of persons, the arrival or the end date of a confirmed reservation provided that the change is possible, the following conditions will apply:

  • more than 30 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference
  • more than 30 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will charge a 25,00 EUR change fee. The eventual price difference will be refunded to the Traveler.
  • from 29 to 7 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference.
  • from 29 to 7 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will make a change according to the Travelers request, but the amount of the reservation will not be reduced
  • reservation changes from 6 to 1 day before arrival are not possible.

In the event that the Traveler requests to change the confirmed accommodation unit to an accommodation unit within the same building of the same service provider, provided that the change is possible, the Agency will charge a 15,00EUR change fee and any price difference.

In the event that the Traveler requests to change a confirmed accommodation unit to an accommodation unit of a different service provider, the change will be treated as a cancellation and the Cancellation terms stated below will apply.

If a reservation change is not possible and the Traveler cancels the confirmed reservation, the Cancellation terms stated below will apply.

If the client requests change of the reservation transfers up to 48 hours before arrival, and change is possible, the agency will charge an administrative fee of 15 EUR, and a possible difference in price. Changes less than 48 hours before transfer are not possible.

Cancellation terms:

Private accommodation - apartments and rooms, hotel rooms, villas, and holiday homes.

For cancellation of accommodation the cancellation charges are as follows:

  • for a reservation canceled up to 30 days prior to the beginning date of the service 30% of the total amount of the reservation. The amount of cancellation is equal to the amount paid for the booking confirmation.
  • for a reservation canceled from 29 to 0 days prior to the beginning date of the service, 100% of the total amount of the reservation will be charged
  • if the Traveler does not arrive at the destination or cancels the service of the accommodation after it began, 100% of the total amount of the reservation will be charged.

9. TRAVEL INSURANCE

The cost of the trip does not include the travel insurance package: insurance against accidents and illnesses that may occur during the trip, damage or loss of luggage, or voluntary health insurance. Should the Traveler request additional insurance, arrangements can be made directly with the insurance company or at the Agency itself wherein the Agency acts only as a mediator. Please read the insurance Terms and Conditions carefully before purchase.

The cost of the trip does not include cancellation insurance. Should the Traveler, during the reservation process suspect that due to certain reasons he might cancel his trip the agency recommends the purchase of cancellation insurance. Cancellation insurance cannot be paid for after the reservation has been made, only during the booking process.

Should the Traveler not have cancellation insurance and is unable to travel the Agency reserves the right to refund the Traveler according to the cancellation terms listed in Article 9 of this Agreement. In the event of a reservation cancellation, visa application costs and other travel document costs are non-refundable even if the Traveler has cancellation insurance. If the Traveler has a cancellation insurance policy, the Traveler must file all claims with the insurance company which issued the policy, while the Agency is obligated to provide all necessary documentation relating to the claim and the reservation in question. All other insurance terms and conditions are enclosed with the insurance policy and the Agency recommends that Travelers read them more carefully.

10. LUGGAGE/BAGGAGE

Each Traveler is responsible for lost, damaged, and/or stolen property left unsupervised. The Agency is not responsible for lost, damaged, or stolen luggage, nor for stolen luggage or valuables kept in the accommodation unit (we recommend renting a safe if possible or buying an insurance package which would include luggage insurance). Lost or stolen luggage is to be reported to the accommodation service provider or to the relevant police station.

11. THE AGENCY'S RIGHT TO CHANGES AND CANCELLATIONS

The Agency reserves the right to make changes of reservations in the event of circumstances that cannot be predicted, avoided, or eliminated (see Article 15). A reserved accommodation unit can only be changed with prior notification to the Traveler for an accommodation unit of the same category or of a higher category and at the price at which the Traveler confirmed the reservation. If the replacement accommodation is only possible in a higher-category unit where the price is 15% higher than the price of the paid reservation, the Agency reserves the right to charge the Traveler for the difference in agreement with the Traveler. In the event a replacement accommodation unit cannot be arranged, the Agency reserves the right to cancel the reservation and notify the Traveler prior to the beginning of the service and guarantees a full refund of the paid amount. If the Agency cancels a reservation, the Traveler is not entitled to any compensation from the Agency and the Agency is only obligated to refund the amount paid to the Agency's account. If an adequate replacement unit is not available on the day of the commencement of the service, the Agency will make an effort to provide the Traveler with information on possible alternative arrangements which are not a part of the Agency's offer and will refund the Traveler with the full amount paid for the reservation.

12. HANDLING/FILING COMPLAINTS

Each Traveler - reservation holder has a right to file a complaint if the paid services were not provided.  If the services provided are not satisfactory, the passenger is required to immediately notify the Agency about the inadequate service and file a complaint on the day of his/her arrival at the location to the service provider and to inform the Agency office by email at info@crowonder.com or by phone at +385 995495959 ( customer service working hours 08:00-16:00). The Traveler is obligated to cooperate with the Agency representative as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved.  If upon arrival the Traveler is not satisfied with the state of the accommodation and leaves the accommodation on his own initiative and finds another accommodation without giving the agency a chance to resolve the issue, correct the cause of the discontent, or find another accommodation for the Traveler, the Traveler does not have a right to request a refund or make a claim for compensation, regardless of the fact that his/her reasons were justified or not.

Should the Traveler accept the proposed solution which corresponds with the service rendered on the spot, the Agency will not take additional complaints into consideration or respond to them.

If the problem is not resolved on the spot following an intervention, the Traveler is obligated to submit a written complaint along with supporting documents as well as any photographs to support the complaint to the agency by e-mail at info@crowonder.com or by postal mail no later than 8 days following the return of the Traveler from his/her trip. The Agency shall only take into consideration fully documented complaints that are received within the 8-day deadline.

The agency is obligated to make a written solution to the complaint within 14 days of receipt of the written complaint. The agency can postpone the deadline in order to collect the evidence and check the claim quotes with the service provider but not for more than 14 days. The agency will take into consideration only those claims whose cause could not be resolved on the spot.

Until a decision has been made by the Agency, in other words for the duration of the 14/28 days after the complaint has been filed, the Traveler relinquishes the right to involve a third party, the arbitration of the UHPA or other institutions, publicly disclosing information as well as filing suit. The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. The law of tourism excludes the Traveler's right to be compensated for ideal damages.

If the Traveler is not satisfied with the answer from the organizer and has used services from an agency that is a member of UHPA and complained about the above-mentioned guidelines for the implementation process of the complaint, the Traveler can appeal to arbitrage UHPA.  In accordance with the Rules of Arbitration, the entire process should be completed within a month. During this process the organizer will either agree on the damages or the Traveler will with a small fee, learn that even in court, to which the Traveler can still appeal, there is almost no chance of winning the lawsuit.

The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of Travelers and are not a direct result of the accommodation unit (for example, bad weather, improperly maintained beaches, crowds, lost or stolen property and such).

If the Traveler decides to book the special LAST MINUTE, FIRST MINUTE, or SPECIAL OFFER deal, then he accepts all risks of such travel. These journeys include uncertainty of facts upon which the agency cannot influence, and the Traveler primarily due to the price accepted such a trip and therefore has no right to the refund of payment or any complaint to the agency.

13. PERSONAL INFORMATION SECURITY

The Traveler provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. The Agency is under obligation that the personal information of the Traveler will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The personal information will be kept in a database in accordance with the Management's decision on the method used for collecting, processing, and securing personal information. With the acceptance of these General Terms, the Traveler gives permission for his/her personal information to be used for promotional offers of the Agency.

14. NOTE

Paying a deposit or payment in full signifies that the Traveler fully comprehends and accepts the aforementioned terms. 

15. LIABILITY AND THE PROPERTY OWNER

The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations except in circumstances beyond our control such as illness or death of the service provider or his/her immediate family, outstanding circumstances which cannot be foreseen nor eliminated (natural disasters such as earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions and limitations issued by the government mobilization, country exit ban).

Neither CROWONDER (as agent for the property owner) nor the property owner shall be responsible for the death of, or personal injury of any member of a booking party, or of any other person at the property. We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws or measures of any kind on the part of the government or local authority, strikes, lock-outs or other industrial actions or disputes or adverse weather conditions. In any case, we shall be entitled to treat the contract as discharged. In the event of discharge, our liability shall be limited to the return of the sums paid to us in respect of the unused portion of the rental calculated on a pro-rate daily basis less an administrative fee of Euro 50.00 to cover our reasonable expenses.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, nor for the failure of public utilities such as water, gas, and electricity.

We cannot accept responsibility for events out of our control e.g. bad weather including events arising as a result of very hot or unusual weather, delays caused by carrier companies, breakdown of domestic equipment.

16. COURT JURISDICTION

The contracting parties shall try to settle all possible disputes in an agreement. In case of any dispute, the parties agree to the competence of the competent Court in Zadar and the application of Croatian law.